Sunday, August 31, 2008

Great Trip!

The Mrs. and I are back from a wonderful trip to Vegas. We saw some new places, made some money and in general just had a fantastic time. A recap will be coming, but I'll leave you with some memorable quotes from the trip.

MGM Grand: Agitated man taking loudly into his cell phone. "Why are you breathing like you're fucking having sex!"

Walkway between NY NY and Excalibur: Timeshare wrangler to a couple. "Are you guys married?" Couple: "Yes" Timeshare guy: "To each other?"

Sunday, August 24, 2008

Vegas in Two

We leave on Tuesday and are staying at the MGM. We've tended to mostly stay center or off-strip in the past so being on the South end should be interesting. As usual there may or may not be a trip report. Since I never got around to a report last trip here was one exciting memory from June...

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It's the second morning of our trip. The previous day was one of the $1500 NLHE WSOP donkey blood events. I didn't feel bad about busting as much as how the format sucked.

Anyway, I get up rather early and while Lowball is hitting the shower I hit the floor. I spot this Multi-line Super Times Pay video poker machine and deposit a benny. Of course it's a crap paytable, but whatever. Very first hand playing DDB I get dealt an ace and Super Times Pay for 5X triggers, yes! Now I'm just hoping for a made hand. Sure enough I get a 2nd ace for a decent start. I hold the aces and two more fill in on the first hand. Unfortunately I did not get the kicker, but quad aces was still a $1000 with the 5X.

I then cashed out to go brag!

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I'd be okay with a repeat performace this trip.

Wednesday, August 13, 2008

Actual Live Poker!

I played a small buy-in local tournament last night. It was a reunion of sorts with many of the original local players showing up just like old times. We had 12 runners with Hyper and I chopping it up at the end. I played pretty well really only misplaying one hand and that mistake was small.

For once in forever I actually ran well with AQ > KK and 83 > 77, both while short stacked. The 83 hand got a comment from a newer player to which Hyper and I almost simultaneously responded "standard." My explanation that with 3BB left on the button any two will do went over his head. Which might have helped as when it got to 3-handed he limped / all-in called my raise with A5. No good versus A9 sir.

It was fun to play live and see some old friends again.

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Has anyone seen the poker mockumentery The Grand? It's in the same style as Best in Show, Waiting for Guffman and The Office. If you like that type of dry humor and follow the poker scene at all you'll get a few chuckles. Though in reality it's a poor movie and won't appeal to people outside of the poker scene, unlike the others I mentioned.

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I guess we're going to Vegas for our 10th wedding anniversary. The trip was planned rather spontaneously and we leave in two weeks. Three trips in six months is rather sick...

Sunday, August 03, 2008

Vegas from a Casino Executive's Perspective

There's a very informative thread going on right now at the Las Vegas Advisor Website. An anonymous casino executive is responding to questions and offering some insight into how the casino corporations think.

1. There is an entire body of casino research out there that shows the most profitable players (the 20% of Pareto's Rule that says that 20% of the customers give 80% of the revenue) expect to lose their entire bankroll and play for purely entertainment purposes. So many casinos' strategy is to acquire and keep those players loyal. Given this strategy, there is little incentive for casinos to cater to advantage players except possibly in hyper-competitive markets such as the Las Vegas locals market. The key for management is to make sure that those profitable players are getting enough value for their entertainment dollar. I would agree with your sentiment that many companies are not doing this well.

2. Casino marketing is largely unprofitable. This has been proven statistically. Marketing wars have made incentives an entitlement for the player which makes controlling marketing spend very difficult. It's very difficult to take things away from players without getting A LOT of guff (as witnessed by your message!). That having been said, one of the easiest ways to reduce marketing spend is to reduce the spend that is not exposed to the player such as in discretionary comps that hosts are allowed to give.

3. It is a tough time for the market right now. The economy is hurting everyone so it should not be surprising when you see companies cut back on spend. Yes, it's largely short sighted since the economy will recover and you will have to spend more in the long run to re-acquire customers you've lost during your cutbacks but publicly traded casinos have shareholders to report to and have to report earnings quarterly. And in the case of Harrah's, they have a very large debt load from the the buyout that they have to reduce before taking the company public again and quite frankly, just don't have a lot of money to spend anymore.

EDIT: I should also note that I like to gamble, visit my local place a couple of times a week, and only play games with a low house edge.

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Quote

Originally posted by: mindbender
First of all, Mindbender has enjoyed nearly everyone of your posts and hope you will jump in more often.....

How would you gage the mood of casino management? Are they taking the downturn in stride or sort of running around acting a bit crazy?

Does it feel slower this month compared to May?

How much of the downturn is a result of the new casinos in Asia?



1. Thank you. Like I said, I like talking shop so I'm happy to be here.

2. Everyone is running around crazy. Very stressful times. Gotta figure out how to make your numbers in a declining economy. Lots of people getting laid off, including management. Very few people feel safe.

3. We don't really look at things month to month because of seasonality but rather year over year. That having been said, it's been a VERY slow six months.

4. Not a lot, and not at all in the non-Vegas markets. In fact, many casinos are targeting foreign play very heavily because of their increased buying power given a weak dollar and this has been an effective strategy for those with those capabilities.

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Quote

Originally posted by: JFReller
casionboss,

So my question is, why don't all casinos offer what players refer to as "full pay" video poker?

-JFR


Basically, as I alluded to before, because video poker in general is not nearly as profitable as slots. In a market where you can have only a finite amount of machines, it's pretty much a no brainer to not offer a machine where you potentially could get your brains beaten out when you could put the newest slot there and make more money. In a place like Vegas where there are no such regulatory constraints, there is a similar cost benefit analysis that is done.

There is another school of thought that is in the minority, though, that says that offering these games could actually increase win. Say you advertise full pay machines but only put a bank or two of them out there. You have non-skill players who will play these games because of the big "100% Payback" signs but because they don't know the strategy will lose. And because you don't have a lot of these machines, if you do get an advantage player in house and the banks are full then they will still play an unprofitable game rather than leave. However, not a lot of people subscribe to this as just not having them at all is an easier decision to make for a slot director.

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Quote

Originally posted by: JFReller
Casinoboss,

Thanks for the link; I've read several things by and about Mr. Loveman. I printed out the article and will read it with great interest. Mention of Mr. Loveman leads me to another question.

From what I've read and seen, Mr. Loveman seems to have bucked the traditional thinking on price elasticity in the industry. Do you think that there is a higher level of price elasticity than was previously thought or do you think that any negative reaction to price increases is just a delayed reaction that may be difficult to reverse?

The later sentiment is popular with players, possibly because they hope it to be the case. The level of vitriol among some players towards price increases at Harrah's is bound to negatively impact at some point because word of mouth is very effective marketing.

-JFR


Tough one! Let me dust off my economics book!

I guess it depends on what we are calling the "price".

Overall, like I mentioned in a early post it's my opinion that most marketing programs are unprofitable and only serve to lower the reservation price and make customers loyal to the best offer they get, not to any particular brand (the latter is the preference). Basically casinos are largely buying their business. This "price", IMO, is all-inclusive to include the offer cost, hotel rate, table game minimums, etc. So if you consider this reservation price as the "higher level of price elasticity", then yes I'd agree. However, I don't know that you will see a ton of elasticity in the retail price (i.e., the prices you see for rooms, buffets, etc.) if for nothing else that given the mergers there are not a lot of alternatives. So, do I see casinos adding more $5 tables and lowering the prices of the buffets, yes. Maybe 10-20% or so. But do I see the days of $2 BJ everywhere and $1.99 loss leader buffets returning, no.


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